Frequently Asked Questions

Frequently asked questions that may help you and your business understand what a Managed IT company does.

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses.

The main point of contact at your business will receive an invoice once a month which can be paid by Check, Credit Card, or however you would prefer to pay. "Credit Card fees will apply"

Small to medium size companies use MSPs to provide full IT services so they can focus on their core business and maintain operational cost control. Larger companies may use an MSP to augment the in house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects.

The vast majority of IT issues can be handled remotely, however sometimes there is a need to be on site. When this happens, Bales Technology will contact someone onsite and will deliver an ETA so you know when to expect us there and how quick the issue will be resolved.

These are the two leading models in the area of IT business support. Break/Fix method is the process of offering IT service support through a fee-for-service model. Under this model, the client is serviced on demand and billed only for that specific service received. Whereas, Managed IT Services refer to the shared responsibility pertaining to an organization’s entire IT ecosystem. Unlike on-demand assistance in break/fix service, MSPs work off-premise to keep the client’s systems and networks well maintained, monitored, secured and updated on time well before the need arises.